Startrack Customer Service Centre and Clerical Enterprise Agreement 2017

StarTrack Customer Service Centre and Clerical Enterprise Agreement 2017: A Comprehensive Overview

StarTrack is one of the leading logistics and transportation companies in Australia. It provides courier, freight, and parcel delivery services to businesses and individuals across the country. As part of its commitment to delivering high-quality services, StarTrack has established a customer service centre that handles inquiries, complaints, and other issues related to its operations.

To ensure that its customer service centre operates efficiently and effectively, StarTrack has signed an enterprise agreement with its clerical staff. The agreement outlines the terms and conditions of employment, including remuneration, working hours, and job security. In this article, we will provide a comprehensive overview of the StarTrack Customer Service Centre and Clerical Enterprise Agreement 2017.

Scope of the Agreement

The agreement covers all clerical employees who work at the StarTrack customer service centre in New South Wales, Victoria, Queensland, South Australia, Western Australia, and Tasmania. It applies to full-time, part-time, and casual employees who perform clerical and administrative duties, such as customer service representatives, team leaders, and supervisors.

Remuneration

The enterprise agreement sets out the minimum and maximum remuneration rates for clerical employees at the customer service centre. The rates vary depending on the employee`s classification, experience, and performance. The rates also take into account any applicable allowances, such as shift and weekend penalties.

Working Hours

The agreement stipulates the standard working hours for clerical employees at the customer service centre. Full-time employees are expected to work 38 hours per week, while part-time employees work a pro-rata amount. Casual employees are engaged on an as-needed basis and are not entitled to set hours of work. The agreement also provides for flexible work arrangements, such as job sharing, rostering, and flexible start and finish times.

Job Security and Career Development

The enterprise agreement includes provisions for job security and career development opportunities for clerical employees at the customer service centre. It outlines the circumstances under which employees can be transferred, promoted, or redeployed within StarTrack. The agreement also provides for ongoing training and development programs to enhance employees` skills and knowledge.

Workplace Health and Safety

The enterprise agreement highlights StarTrack`s commitment to workplace health and safety. It mandates the implementation of a safe working environment and the provision of adequate training and equipment to ensure employees` safety and well-being. The agreement also outlines the procedures for reporting and addressing workplace hazards and injuries.

Conclusion

The StarTrack Customer Service Centre and Clerical Enterprise Agreement 2017 is a comprehensive document that sets out the terms and conditions of employment for clerical employees at the customer service centre. It covers remuneration, working hours, job security, career development, and workplace health and safety. The agreement reflects StarTrack`s commitment to providing a safe, supportive, and rewarding work environment for its employees while delivering high-quality services to its customers.